Support Center

Welcome to the Roots Support Center! Find answers to common questions, troubleshooting guides, and get the help you need.

Help Categories

Frequently Asked Questions

How do I create an account?

Download the Roots app from the App Store or Google Play Store. Open the app and tap "Sign Up" to create your account using your email address or Apple/Google account. Follow the onboarding process to complete your profile.

What should I do after creating my account?

Complete your profile by adding your interests, location, and a profile picture. Browse and join communities that match your interests. Start connecting with other members by posting, commenting, and participating in discussions.

How do I join a community?

Go to the Discover tab and browse available communities. You can search for specific communities or browse by category. Tap on a community to view its details, then tap "Join" to become a member.

How do I create my own community?

Go to the Communities tab and tap the "+" button. Choose "Create Community" and fill in the required information including name, description, and category. Set your community guidelines and privacy settings.

How do I send a direct message?

Go to the Messages tab and tap the "+" button to start a new conversation. Select the person you want to message from your contacts or search for their username. Type your message and tap send.

I can't log into my account. What should I do?

First, make sure you're using the correct email and password. If you've forgotten your password, use the "Forgot Password" option on the login screen. If you're still having trouble, contact our support team.

The app keeps crashing. How can I fix this?

Try closing the app completely and reopening it. If the problem persists, restart your device. Make sure you have the latest version of the app installed. If crashes continue, contact our support team with details about your device and iOS/Android version.

How do I control my privacy settings?

Go to Settings → Privacy to control who can see your profile, posts, and contact information. You can also manage notification preferences and data sharing settings from this section.

How do I block someone?

Go to the user's profile and tap the three dots menu. Select "Block User" to prevent them from contacting you or seeing your content. You can unblock users later from your Privacy Settings.

🔧 Troubleshooting Common Issues

App Won't Load

Check your internet connection
Close the app completely and reopen it
Restart your device
Update to the latest version of the app
Clear app cache and data (Android) or reinstall the app

Can't Upload Photos

Check that you've granted camera and photo library permissions
Ensure you have enough storage space on your device
Try uploading a smaller image
Check your internet connection
Restart the app and try again

Notifications Not Working

Check your device's notification settings for Roots
Go to Settings → Notifications in the app
Make sure you're not in Do Not Disturb mode
Check that you're logged into the correct account
Try logging out and back in

📞 Still Need Help?

If you couldn't find the answer you're looking for, our support team is here to help!

Email Support: support@joinroots.app
Response Time: We typically respond within 24-48 hours
Urgent Issues: Include "URGENT" in the subject line for security or safety concerns
General Contact: Contact Us

Additional Resources

Community Guidelines - Learn about our community standards
Privacy Policy - Understand how we protect your data
Terms of Service - Read our terms and conditions
Contact Us - Get in touch with our team

We're Here to Help!

Our support team is dedicated to helping you have the best possible experience with Roots. Don't hesitate to reach out if you need assistance.

Thank you for being part of our community!