Contact Us
We're here to help! Get in touch with the Roots team for support, feedback, or any questions about our community platform.
📧 Email Support
hello@joinroots.app
support@joinroots.app
privacy@joinroots.app
📱 In-App Support
Available within the Roots app
Use the "Report" feature in the app
View Guidelines
🏢 Business Inquiries
partnerships@joinroots.app
press@joinroots.app
investors@joinroots.app
Frequently Asked Questions
How do I report inappropriate content?
Use the "Report" button on any post, comment, or user profile within the app. Our moderation team reviews all reports within 24 hours.
How can I delete my account?
Go to Settings → Account → Delete Account in the app. You can also email us at privacy@joinroots.app for assistance.
How do I reset my password?
Use the "Forgot Password" option on the login screen, or contact support@joinroots.app for assistance.
How do I join a community?
Browse communities in the Discover tab, or search for specific communities. Tap "Join" to become a member.
How do I create my own community?
Go to the Communities tab and tap the "+" button. Follow the setup process to create your community.
Is my data secure?
Yes, we use industry-standard encryption and security measures. Read our Privacy Policy for details.
Need Immediate Help?
For urgent issues or account security concerns, please email us immediately at support@joinroots.app with "URGENT" in the subject line.
We prioritize security and safety issues and will respond as quickly as possible.